Incidents
Why this matters:
In order for Australian Care Centre to continue providing safe support for a client's care needs and efficiently managing their home care package, it is imperative that any change in condition, incident, or accident be reported.
An incident or accident may be connected to something that happened whether or not you were receiving care services.
What is going to occur is:
After discussing the situation and deciding on the best course of action, the Australian Care Centre team will get in touch with the customer and their representative, if any.
Client incident reporting form
An incident is any act, omission, event or circumstance that occurs in connection with the provision of care or services that:
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Has (or could reasonably be expected to have such as a near miss) caused harm to a service user or another person.
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Is suspected or alleged to have (or could have been reasonably be expected to have) caused harm to a service user or another person.
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The provider becomes aware of, and that has caused harm to a service user.
Aged Care - Serious Incident Response Scheme (SIRS) reportable matters related to episodes of care (please refer to SIRS incident reporting form):
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Unreasonable use of force – for example, hitting, pushing, shoving, or rough handling a service user
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Unlawful sexual contact or inappropriate sexual conduct – such as sexual threats against a service user, stalking, or sexual activities without service user consent
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Neglect of a service user – for example, withholding personal care, untreated wounds, or
insufficient assistance during meals -
Psychological or emotional abuse – such as yelling, name calling, ignoring a service user,
threatening gestures, or refusing a service user access to care or services as a means of punishment -
Unexpected death – The death is the result of care or services provided by the provider or a failure
by the provider to provide care and services -
Stealing or financial coercion by a staff member – for example, if a staff member coerces a service
user to change their will to their advantage, or steals valuables from the service user -
Inappropriate use of restrictive practices where there is the restriction of the service users
freedom of movement. -
Missing service user – where the service user goes missing during an episode of care
NDIS Reportable Incidents. As a registered NDIS provider, you must notify the NDIS Commission of all reportable incidents (including alleged reportable incidents) that occur (or are alleged to have occurred) in connection with the provision of NDIS supports or services you deliver, even where you have recorded and responded within your own incident management system. It is a condition of your registration that you comply with the NDIS Quality and Safeguards Rules about notifying us of reportable incidents.
For an incident to be reportable, a certain act or event needs to have happened (or be alleged to have happened) in connection with the provision of supports or services. This includes:
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the death of a person with disability
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serious injury of a person with disability
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abuse or neglect of a person with disability
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unlawful sexual or physical contact with, or assault of, a person with disability
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sexual misconduct, committed against, or in the presence of, a person with disability, including
grooming of the person with disability for sexual activity -
use of a restrictive practice in relation to a person with disability where the use is not in accordance with an authorisation (however described) of a state or territory in relation to the person, or if it is used according to that authorisation but not in accordance with a behaviour support plan for the person with disability
Client incident reporting form
Provider the Incident is Related to:
Date of Incident:
Time of Incident:
Date of Report:
Location of Incident If date and time are not known exactly add in approximate date and time:
Name of person reporting the incident and contact details
Relationship of the incident reporter to the service user (Tick box as applicable)
Service user Receiving Care Services
Was the incident related to the care services being provided?
Related to Provision of care
Type of incident
Description of incident (Describe in your own words the details of the incident - Who, What, When, Where and How.)
Did the incident relate to any form of reportable incident under the NDIS or Home Care? If so, refer to reportable incident processes.
Describe any injuries sustained from the incident. (Describe the nature of the injury and the mechanism or the cause of the injury, for example, a fracture caused by a fall or trip)
Did the incident result in:
What immediate actions have been taken by the incident reporter?
Name of the Person(s) involved in the incident (Specify if they are the service user, staff, partner in care, volunteer, visitor or contractor)
Witnesses of the incident (Specify if they are the service user, staff, partner in care, volunteer, visitor or contractor)
Does the incident reporter have any thoughts about the contributing factors that led to the incident occurring?
Does the incident reporter have any thoughts about what actions need to be taken to prevent the incident from occurring again?
Incident Manager to complete this section
Communication of Investigation Outcomes
Harm Assessment (to be conducted in conjunction with the Service Provider assigned team
member)
Establish whether harm has occurred, or reasonably expected to have occurred. Consideration to physical, psychological, limitations and vulnerabilities and past experiences. Ask the person affected how they feel?
Describe the outcome of the investigation (refer to Root Cause Analysis to conclude the investigation outcome s, where applicable).
Immediate Action (Include any immediate treatment)
Outcome
Issue No.
Issue
Action
By Whom
By When
Open Disclosure
Has the service user been contacted?
If checked, please add details below (copy this information to the investigation file note)
Has the nominated Substitute Decision Maker (SDM) been contacted? (if applicable)
If checked, please add details below (copy this information to the investigation file note)
Incident manager name and designation
Date and Time
If further investigation is required of the incident, refer to the Incident Investigation Management Form, Root Cause Analysis Form, Investigation checklist, and Reportable Incident Notification Form (use as applicable).
Incident Register Updated (date):
Other notes:
All details are submitted! Thank you!